FAQ
Ordering
How do I send handwriting?
After placing your order, please reply to your order confirmation email with a photo of the handwriting that you would like me to embroider.
Alternatively, email it to me directly at claire@deliciousmonstertea.com
A clear phone photo is usually perfect. Try to take the photo directly above the writing in good lighting so the handwriting is easy to read.
What counts as a good handwriting sample?
Almost anything works! Many customers send photos of:
- Birthday cards
- Letters
- Shopping lists
- Handwritten recipes
Please don’t worry if your handwriting sample is shaky, messy, includes spelling mistakes, is slightly illegible, written in another language, from a child, fading with age, or includes little doodled hearts or symbols. I can work with most samples that are sent!
What if I don't have the exact words written out?
No problem at all! If you don’t have the exact message you’d like stitched, I can also create a new message for you using one or more handwriting samples, e.g. a shopping list and/or birthday cards.
Delivery
How long will my order take?
Every item is hand embroidered to order by me in Cardiff, so please allow 2 - 3 weeks for your order to be made before dispatch.
Delivery times depend on your location and the shipping method chosen at checkout.
Do you ship internationally?
Yes, I ship worldwide.
International orders may take longer to arrive depending on customs and postal services in your country.
How much does shipping cost?
- UK & Channel Islands: Free
- Europe: £10.75
- US and Canada: £10.80
- Oceania: £13.70
- Everywhere else: £13.70
For international orders, please be aware that your order may be subject to import duties or taxes when it arrives in your country. These charges are set by your local customs office and are not included at checkout.
Can I request a rush order?
If you’re hoping to have something for a specific date, please let me know and I’ll do my very best to get it to you in time.
As everything is made to order, I’m not always able to offer rush orders, but please don't hesitate to ask!
Care Instructions
Can embroidered items be machine washed?
Yes - all embroidered items are machine washable and safe to iron.
Wash with similar colours and air dry for best results.
Still have a question?
Feel free to get in touch and I'll get back to you as soon as possible!