What size should I order?
Before ordering, please make sure you have checked the size guide to find out what size and fit you would prefer.
If you are concerned about ordering the wrong size, I would recommend measuring a t-shirt that you already own and comparing the measurement to my size guide.
Do you stock men’s t-shirts?
Yes - the oversize fit t-shirts that I stock are a classic men's / unisex fit. More info on sizing can be found here.
Can I add a gift note to my order?
Yes - to add a gift note to your order, simply open the cart page and find where it says ‘Click here to add a gift note to your order’. I will handwrite your message onto a compliment slip for you, free of charge.
How long will my order take to arrive?
My current turnaround time is 5 - 7 working days. This is the time between you placing your order and me dispatching it. All orders are sent using using Royal Mail’s First Class service which can take 1 - 3 working days. You will receive an email to let you know once your order has been dispatched. If you are expecting an order and have not yet received it, please let me know and I can update you on its status.
How much does postage cost?
P&P is free for all orders.
Do you deliver outside of the UK?
If you are based outside of the UK, I would recommend that you order through my Etsy Shop where international delivery is available.
Do you offer exchanges?
I am currently able to offer exchanges on non-personalised items only. To arrange an exchange, simply contact me within two weeks of receiving your order.
Do you offer refunds?
Due to the very small nature of my business I am currently unable to accept refunds. All sales are final. However, if you are not happy with your purchase for whatever reason please don’t hesitate to contact me.
Is your packaging recyclable?
Yes. All orders are sent out in paper mail bags, or cardboard mail boxes, and wrapped in tissue paper, all of which is easily recyclable with your curb side waste collection.
Who makes your products?
Everything in my shop is made-to-order by me from my home studio in Cardiff. The t-shirts and handkerchiefs that I use are ethically and sustainably produced - you can read more about the production of these items and what else I am doing to improve the sustainability of my business here.
Can I send you something for you to embroider?
Yes, please! In the past I have embroidered kids’ denim jackets, wedding shoes, table runners and everything in between. Simply send me a message with information about what you'd like and I can get back to you with a price. More examples of my commission work can be seen here.
I’ve got an idea for something, but can’t find it on your website.
I am always open to new ideas and commissions. If you’d like me to make you something completely unique simply get in touch. Some examples of my previous work can be found here.
Can I machine wash my item?
Yes. All embroidered items are machine washable and suitable for ironing. Further care instructions are available here.
Do you offer gift cards?
Yes. Digital gift cards can be purchased here. Gift cards are redeemable against any purchase from www.deliciousmonstertea.com.